Order Rejections We reserve the right where necessary to reject an order without giving reasons (usually this will be because we are at capacity and unable to fulfil). In such instances, we will refund or cancel any payments received in full.
Delivery Dates We will make every effort to deliver flowers on the date selected via the website, but this cannot be guaranteed. We work with an external nationwide courier (DPD) and cannot be held accountable for any delays on their end.
Order Changes To alter an order, please contact hello@hayleyscottblooms.co.uk. We’ll try to accommodate last-minute changes but cannot guarantee always being able to when notice has been given less than 2 calendar days prior to the order being dispatched from the studio. This includes the flower style, size, delivery address, date and gift card message. The above also applies to subscription orders.
Incorrect Items In the unlikely event that the items are delivered incomplete or incorrect, Hayley Scott Blooms should be notified within 24 hours of the delivery. We will assess next steps on a case-by-case basis.
Flower Quality Flowers sent nationwide are individually made and sealed with a gel source for hydration, once the flowers are delivered, please ensure the bottom of the stems are all trimmed by a few centimetres and they are then placed directly into fresh water in a clean vase. Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, although it is possible that they may be damaged in transit. If flowers do not seem fresh or are damaged, please contact us with photos within 24 hours of receipt to hello@hayleyscottblooms.co.uk. If the flowers do not meet our own high standards, we will either replace the flowers at our next available delivery date or offer a refund.
Flower Availability All floral items are subject to availability. In the event of any supply difficulties that mean we cannot deliver an order to our high-quality standards, we reserve the right to substitute flowers with an alternate of a similar style and value.
Returns Due to the perishable nature of flowers, we cannot accept returns on these products.
National Delivery Our National Delivery flowers are sent using overnight delivery services, such as DPD. We will always book Next Day Delivery, however on occasion flowers may take longer than one day to arrive. This is down to the delivery service and totally out of our control, therefore we cannot accept responsibility for flowers that take a little longer to arrive. Flowers are sent nationally at the customer’s own risk.
Missed Delivery It is the responsibility of the customer to ensure that someone is available at the delivery address at all times during the date of delivery. Our delivery provider will aim to leave the flowers with a neighbour or in a safe place if no answer from the delivery address. We reserve the right to charge for redelivery, and any damage or ageing caused due to a delayed delivery date is at the customer’s own risk. For national deliveries, the delivery service will provide a delivery slot to you via email on the day of delivery and provide the opportunity to nominate a safe place. If no one is at the address when the delivery is attempted and no safe place has been given then the flowers will be taken to the local depot and a redelivery date booked, usually the following business day. We cannot accept responsibility for this delay or any damage or ageing caused as a consequence. Any redelivery fees incurred will be passed on to the customer.
Subscription Prices We reserve the right to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers. If we raise our prices, we will give subscribers 14 days notice and the option to cancel the subscription, or where possible change the subscription plan.
